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Marking Emails as Spam |
log search proofpoint.png,log search proofpoint2.png,mark email as spam.png,email reported as spam.png,classify as spam.png,report as false negative.png |
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At the end of each email you will see a disclaimer saying "This email has been scanned for spam and viruses by Proofpoint Essentials. Click here to report this email as spam."
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If you want to report an email as spam, click on the link in the disclaimer. A new window will open to confirm the anti-spam filter has be updated with your report.
- After logging in to your ElhoMail Security dashboard, you will see the Log Search screen, where you will be able to find the certain email either by generating a list of delivered emails, or simply by searching for it based on subject or email address.
- Select the email you wish to report
- Go to Actions > Classify as Spam
- Alternatively, you can also click on "More Details" menu which shows the detailed email log for each entry and Report as false negative .
- This will launch a new window, which will allow you:
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- Re-classify the email as false negative
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- Add a comment / explanation
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- Grant permission to the spam team to review the contents of the email